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Choosing Civility by Most people would agree that thoughtful behavior and common decency are in short supply, or simply forgotten in hurried lives of emails, cellphones, and multi-tasking. InChoosing Civility, P. M. Forni identifies the twenty-five rules that are most essential in connecting effectively and happily with others. In clear, witty, and, well...civilized language, Forni covers topics that include: * Think Twice Before Asking Favors * Give Constructive Criticism * Refrain from Idle Complaints * Respect Others' Opinions * Don't Shift Responsibility and Blame * Care for Your Guests * Accept and Give Praise Finally, Forni provides examples of how to put each rule into practice and so make life-and the lives of others-more enjoyable, companionable, and rewarding. Choosing Civility is a simple, practical, perfectly measured, and quietly magical handbook on the lost art of civility and compassion.
The Civility Solution by Many of us find ourselves confronted with rudeness every day and don't know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author ofChoosing Civility, has the answer. knows that rudeness begets rudeness and, inThe Civility Solution, he shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following? ...A salesperson ignores your requests ...A fellow driver gives you the infamous "finger" ...Your child's playmate misbehaves ...Your boss publicly reprimands you P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.
Gracious by So you're adulting. Now what? New York Times bestselling author of Adulting: How to Become a Grown-Up in 468 Easy(ish) Steps Kelly Williams Brown is here to tell you what, with her funny, charming guide to modern civility in these--yes, we'll say it--rather uncivil times. Graciousness is practicing the arts of kindness, thoughtfulness, good manners, humanity, and, well, basic decency. It's not about memorizing every rule of traditional etiquette (though there is something to be said about a lovely hand-written invitation) or being the perfect hostess. It's about approaching the world with compassion, conviction, and self-confidence--and it makes all the difference, whether you're at a Fancy Schmancy Intimidating Work Occasion or at the convenience store. Gracious provides tips to help you deal with the people and circumstances that challenge all of us (pushy relatives, internet trolls), and thoughtful discussions on being the highest version of yourself. Graciousness, at its heart, is the ability to be truly present to the humans around you, to face the world with a generous heart and a core of strength that's never corroded. Even when you get rude comments from Internet strangers (hot tip: you don't give a lot of credibility to someone screaming obscenities at you on the street, so why do it online?) We can't control the world, or other humans, or even how we feel in a given moment. The only thing we can control is our words and actions, and when we act deliberately and with kindness, it makes everything better.
Mastering Civility by "The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." - Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." - Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
Treating People Well by A guide to personal and professional empowerment through civility and social skills, written by two White House Social Secretaries who offer an important fundamental message--everyone is important and everyone deserves to be treated well. Former White House social secretaries Lea Berman, who worked for George and Laura Bush, and Jeremy Bernard, who worked for Michelle and Barack Obama, have written an entertaining and uniquely practical guide to personal and professional success in modern life. Their daily experiences at 1600 Pennsylvania Avenue taught them valuable lessons about how to work productively with people from different walks of life and points of view. These Washington insiders share what they've learned through first person examples of their own glamorous (and sometimes harrowing) moments with celebrities, foreign leaders and that most unpredictable of animals--the American politician. This book is for you if you feel unsure of yourself in social settings, if you'd like to get along more easily with others, or if you want to break through to a new level of cooperation with your boss and coworkers. They give specific advice for how to exude confidence even when you don't feel it, ways to establish your reputation as an individual whom people like, trust, and want to help, and lay out the specific social skills still essential to success - despite our increasingly digitized world. Jeremy and Lea prove that social skills are learned behavior that anyone can acquire, and tell the stories of their own unlikely paths to becoming the social arbiters of the White House, while providing tantalizing insights into the character of the first ladies and presidents they served. This is not a book about old school etiquette; they explain the things we all want to know, like how to walk into a roomful of strangers and make friends, what to do about a difficult colleague who makes you dread coming to work each day, and how to navigate the sometimes-treacherous waters of social media in a special chapter on "Virtual Manners." For lovers of White House history, this is a treasure of never-before-published anecdotes from the authors and their fellow former social secretaries as they describe pearl-clutching moments with presidents and first ladies dating back to the Johnson administration. The authors make a case for the importance of a return to treating people well in American political life, maintaining that democracy cannot be sustained without public civility. Foreword by Laura Bush
How to Be Happy at Work by Life's too short to be unhappy at work "I'm working harder than I ever have, and I don't know if it's worth it anymore." If you're a manager or leader, these words have probably run through your mind. So many of us are feeling fed up, burned out, and unhappy at work: the constant pressure and stress, the unending changes, the politics--people feel as though they can't give much more, and performance is suffering. But it's work, after all, right? Should we even expect to be fulfilled and happy at work? Yes, we should, says Annie McKee, coauthor of the bestselling Primal Leadership. In her new transformative book, she makes the most compelling case yet that happiness--and the full engagement that comes with it--is more important than ever in today's workplace, and she sheds new light on the powerful relationship of happiness to individual, team, and organizational success. Based on extensive research and decades of experience with leaders, this book reveals that people must have three essential elements in order to be happy at work: A sense of purpose and the chance to contribute to something bigger than themselves A vision that is powerful and personal, creating a real sense of hope Resonant, friendly relationships With vivid and moving real-life stories, the book shows how leaders can use these powerful pillars to create and sustain happiness even when they're under pressure. By emphasizing purpose, hope, and friendships they can also ensure a healthy, positive climate for their teams and throughout the organization. How to Be Happy at Work deepens our understanding of what it means to be truly fulfilled and effective at work and provides clear, practical advice and instruction for how to get there--no matter what job you have.
How to Have a Good Day by In How to Have a Good Day, economist and former McKinsey partner Caroline Webb shows readers how to use recent findings from behavioral economics, psychology, and neuroscience to transform our approach to everyday working life. Advances in behavioral sciences are giving us an ever better understanding of how our brains work, why we make the choices we do, and what it takes for us to be at our best. But it has not always been easy to see how to apply these insights in the real world--until now. In How to Have a Good Day, Webb explains exactly how to apply this science to our daily tasks and routines. She translates three big scientific ideas into step-by-step guidance that shows us how to set better priorities, make our time go further, ace every interaction, be our smartest selves, strengthen our personal impact, be resilient to setbacks, and boost our energy and enjoyment. Through it all, Webb teaches us how to navigate the typical challenges of modern workplaces--from conflict with colleagues to dull meetings and overflowing inboxes--with skill and ease. Filled with stories of people who have used Webb's insights to boost their job satisfaction and performance at work, How to Have a Good Day is the book so many people wanted when they finished Nudge, Blink and Thinking Fast and Slow and were looking for practical ways to apply this fascinating science to their own lives and careers. A remarkable and much-needed book, How to Have a Good Day gives us the tools we need to have a lifetime of good days.
Leading with Kindness by Leadershipnow.com / The Best Leadership Books of 2008 By now, many leaders have realized that when it comes to business, nice guys often finish first. Old-fashioned images of corporate callousness and greed have been replaced by a gentler, more human conception of great leadership. But how does one define "kindness" in the context of business? And what is the best way to "use" this deceptively complex notion as a guiding principle to lead an organization successfully into the future? Far from presenting a naive idea of kindness, this eye-opening book identifies the surprising attributes successful "kind" leaders share. Readers will learn how they can use kindness to: * motivate employees, committee members, and others * recognize unique talents while nurturing all employees * establish a supportive environment * spur continuous organizational growth * adapt to change * stimulate calculated "stretch" and risk-taking * prepare the next generation of leaders This realistic book shows leaders how they can use sincerity, honesty, and respect for the good of their organizations.
Real Happiness at Work by "Real Happiness at Work" brings the profound benefits of meditation to an area where people could use it most the workplace. And it s written by one of the world s leading meditation teachers.A follow-up to "Real Happiness," the "New York Times" bestseller, Sharon Salzberg s "Real Happiness at Work" is a practical guide to improving work life through mindfulness, compassion, and ingenuity. It s about being committed without being consumed, competitive without being cruel, managing time and emotions to counterbalance stress and frustration. It shows readers how to be more creative, organized, and accomplished in order to do better, more productive work.Dividing the idea of workplace satisfaction into eight pillars, "Real Happiness at Work" is filled with secular wisdom; core meditations on broad themes like motivation, awareness, and seeing the good in others; and more than a dozen exercises, including Moving From Me to We and When Things Go Wrong. Sprinkled throughout the book are short stealth meditations, the kind that are quick, private, and doable anywhere Let the phone ring three times, follow your breath, then pick it up and For an upcoming one-on-one conversation, resolve to listen more and speak less. Even the best jobs are filled with stress, tough deadlines, impatient bosses, seemingly endless meetings all the ills of harried life. But as science increasingly shows, meditation is the antidote."
Understanding Everyday Incivility by Understanding Everyday Incivility delves into the day-to-day annoying behaviors that color our interactions with other people, such as the use of crude language in public, family members who claim that they're "just teasing" and we're "too sensitive," coworkers who constantly interrupt us, and inflammatory remarks posted on social media sites. Shelley D. Lane explores what is considered uncivil behavior, why we label some acts as crude or selfish while others are deemed polite and proper, and how these labels often change from one context to the next. She highlights the power dynamics at play in our interactions and explains how "rude" behavior can sometimes be beneficial--and "polite" behavior can be detrimental. Rather than a simplistic manual of manners, Lane provides the tools to understand everyday incivility and strategies for responding effectively and appropriately.
The Work-Life Equation by This book supplies a simple, memorable, and effective formula to solve problematic behaviors in the work environment and life in general. An invaluable guidebook, it will help readers move beyond mediocrity and achieve happier, more successful lives. * Presents a simple and practical formula with six key values that drive happiness and success in work-life: (H,S) = f(4C,2R) * Explains why and how to deal with the complex need for self-awareness and self-improvement * Shows readers how to apply the Pareto principle (or the 80-20 Rule) to address the majority of bad work-life behaviors * Provides an in-depth review of each of the six key behaviors and ways to improve * Supplies a self-assessment tool that enables readers to gauge how they measure up on each behavior spectrum
The Lost Art of Good Conversation by Cutting through all the white noise, chatter, and superficiality our cell phones and social media cause, one of Tibet's highest and most respected spiritual leaders offers simple and practical advice to help us increase our attentions spans, become better listeners, and strive to appreciate the people around us. In a world of iPhones and connectivity to social media and email, we are all in constant connection with one another. Then why are so many people feeling burned out, distant from colleagues, and abandoned by family and friends? In this new book from the bestselling author of Running with the Mind of Meditation, the Sakyong uses the basic principles of the Shambhala tradition--meditation and a sincere belief in the inherent wisdom, compassion, and courage of all beings--to help readers to listen and speak more mindfuly with loved ones, co-workers, strangers, and even ourselves.a In this easy to understand and helpful book, Sakyong Mipham provides inspiring ideas and practical tips on how to be more present in your day-to-day life, helping us to communicate in ways that elevates the dignity of everyone involved. Great for families, employees and employers and everyone who spend too much time on Facebook, Instragram, and feel "disconnected" in our "connected" world, Good Conversation is a journey back to basics.
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